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Service Quality
AISO 9000 - 2000 Standards
ISO (International Standardization of Organizations)
is an international standardization organization. In
Turkey, TSE (the Turkish Standards Institute) initiated
product-oriented certification studies and awarded the
first certifications to health organization in 1996.
From then on, many hospitals in Turkey were awarded
with the ISO 9000 certificate.
  The
ISO 9000 standards explain the basics of the quality
management system and  establish
the terminology for quality methods.
The
ISO 9001 standard establishes the quality management
system conditions required
to be fulfilled by a corporation to increase customer
satisfaction and to conform
to pre-determined standards and norms.
The
ISO 9004 Standard serves as a guide on the basis of
the efficiency and productivity
of the quality management system. The purpose is to
enhance
performance
and to satisfy customers.
The
ISO 19011 Standard is a guide for the quality and environmental
management systems.
ISO 9000 standards could be classified under 6 main
headings;
General
Terms and Conditions
Documentation
Conditions
Liabilities
of the Management
Resource
Management
Product
/ Service Realization
Measuring,
Analysis and Improvement
JCI (Joint Commission International)
It is the documentation proving that the corporation
has fulfilled all requirements for the development of
the patient care quality, for the minimization of risks
by providing a safe environment for patients and employees,
and for constant improvement within the framework of
a series of standards established by JCI. The JCI standards
could be grouped under two main headings as patient-oriented
standards and organization-oriented standards.
Patient-Oriented
Standards
1. Acceptance for Care and Continuity of Care
2. Rights of the Patient and His/Her Family
3. Patient Evaluation
4. Patient Care
5. Training of the Patient and His/Her Family
Organization-Oriented
Standards
6. Quality Development and Patient Safety
7. Infection Control and Prevention
8. Management and Leadership
9. Building Management and Security
10. Personnel Management and Training
11. Information Management
JCI is a non-profit affiliate involved in international
certification activities of JCAHO (Joint Commission
on Accreditation of Health Care Organizations) acting
in America. Up until today, JCAHO certified about 23.000
hospitals in America while JCI awarded certificates
to nearly 30 hospitals throughout the world including
3 in Turkey.
Magnet Approval Program
This is a program approving the excellence of nursing
services in health care organizations. The said excellence
is based on;
Nursing
applications and philosophy
Quality
of Patient Care
Professional
Development
Nursing
practices based on proofs
Participation
of nurses to decision making processes.
Magnet serves as a magnet for nurses equipped with
the best training and knowledge, the best patient practices,
the best working environment and the best results for
patients and nurses. The Magnet standards could be classified
under two main headings.
1. Care Standards
Diagnosis
Nursing
Diagnosis
Definition
of Patient Results
Care
Planning
Care
Application
Care
Evaluation
2. Practice Standards
Care
Quality and Management
Performance
Evaluation
Training
Scientific
Approach
Conformity
to Ethical and Cultural Rules
Cooperation
Research
Resource
Utilization
The Magnet Approval Program is a document granted by
the ANCC (American Nurses Credential Committee) which
is a sub-committee of the American Nurses Association.
Up until now, a total of 73 certifications are awarded
to 1 British and 72 American organizations. At AMC,
our objective is to become the first ever Turkish hospital
to be awarded with the Magnet Approval.
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